Message Center: Managing Email Messages
Compose, send, schedule, and track broadcast emails; select recipients and read delivery reports.
Articles
10 articlesAdding Attachments to a Message
Attach up to five files to a message, remove them before sending, and learn why large attachments may affect delivery to some email providers.
Choosing Recipients: All Members and Custom Selection
When composing a message, send to all active members at once or narrow recipients by group and individual selection - duplicates are sent only once.
Creating, Editing, and Duplicating Messages
Step-by-step instructions for creating a new message from scratch, editing an existing draft, and duplicating a past message.
Deleting Messages
Permanently delete a draft, scheduled, or sent message from the action menu - note that deleting sent messages also removes the delivery report.
How Deduplication Works: When a Member Appears in Multiple Groups
Explains how the system automatically prevents duplicate emails when a member belongs to multiple selected recipient groups.
Reading Your Delivery Report
Read your post-send delivery report to understand Delivered, Delayed, Bounce, Blocked, and Dropped statuses and next steps.
Scheduling a Message
How to schedule a message for future delivery, reschedule it, or cancel a schedule and return it to draft status.
Sending a Message to Your Members
Send a message to members immediately from the Draft Messages section, confirm recipients in the dialog, and track delivery afterward.
Sending a Test Message Before Going Live
How to send a [TEST]-prefixed copy of a message to yourself to verify formatting before sending to the community.
Understanding the Sending Progress Screen
Learn what the post-send progress screen shows, why you can close it immediately, and how to check delivery status afterward.