When composing a message, you decide who receives it. You can send to your entire member list at once, or narrow it down to specific groups or individual members.
All Users
Selecting All Users sends the message to every active member on the site, including all email addresses on file for each account (primary, alternate, and spouse/partner emails).
This is the default selection when creating a new message. Use it for community-wide announcements such as meeting notices, policy updates, or emergency communications.
Specific Users/Groups
Selecting Specific Users/Groups reveals two searchable dropdowns:
Selecting Groups
Use the Groups dropdown to select one or more of the following:
- Administrators — Board members and site administrators only.
- Residents — All member types with full resident access (members, editors, board members, and administrators).
- Renters — Members with renter accounts.
- Neighborhood Watch — Members enrolled in the neighborhood watch program.
- Custom Groups — Any mailing groups your community has created (for example, "Pool Committee" or "Welcome Wagon").
You can select multiple groups at once. The message will be sent to everyone who belongs to any of the selected groups.
Selecting Individual Members
Use the Individual Members dropdown to search for and add specific people by name, email address, or street address. This is useful when you need to reach a handful of members who do not fit neatly into an existing group.
Note: If a member appears in more than one selected group, or in both a group and the individual list, they will only receive the email once. See "How Deduplication Works" for details.
Saving Your Recipient Selection
The recipient selection is saved with the draft when you click Save. You can change it at any time before sending, as long as the message has not been sent.