After a message is sent, the system tracks how each email was handled by the recipient's mail provider. The delivery report gives you a breakdown of what happened to every address.
How to View the Delivery Report
- Navigate to Administer Site > Modules > Messaging > Email List > Sent.
- Click the action menu (3 dots) next to the sent message.
- Click Delivery Report.
What You Will See
The report shows a summary at the top and, if there were any issues, detailed tables below.
Summary Badges
- Delivered — The number of emails successfully delivered.
- Delayed — Emails that were temporarily rejected and are being retried.
- Failed — Emails that could not be delivered.
Note: Statuses can shift over the next few days as email providers finish processing. For the most accurate count, check back 24–48 hours after sending.
Delayed Emails
A delayed (deferred) email means the receiving mail server temporarily rejected the message. This usually resolves on its own without any action on your part. The table shows the recipient's email address and the reason reported by their mail server.
Failed Emails
A failed email means it will not be delivered. There are three reasons an email can fail:
- Bounce — The receiving server permanently rejected the message. The most common cause is that the email address is no longer valid. That address will be blocked from future sends automatically.
- Blocked — The receiving server rejected this particular message but future attempts will still be made. This can happen if the email's content was flagged as potentially spammy by the recipient's provider, or if there was a temporary technical issue between mail servers.
- Dropped — The email was not sent at all. This usually means the address previously bounced or the recipient had reported a prior email as spam.
What to Do About Failures
- Bounce — Contact the member to get an updated email address and update it in their account profile or ask them to update their profile.
- Blocked — Review your email content for anything that might trigger spam filters (excessive images, all-caps text, certain keywords). Consider asking the member to add your sending address to their contacts.
- Dropped — Update the member's email address in their account profile, or ask them to mark a previous message as "Not Spam" in their inbox.