HOA website

Privacy Policy

At HOA Total Access, we value the trust of our customers. To earn your trust, we respect your privacy in handling personally-identifiable information relating to you and your transactions with us. This Privacy Statement describes the personally identifiable information we gather about you, what we do with it, the safeguards we have in place to protect it, and how you can control our use of it.

Updated: April 15, 2009

What personally identifiable information does HOA Total Access request?"

We collect personally identifiable information that you voluntarily provide to us when you register for a trial, register for services, give us a telephone call or send us a letter or e-mail. This personally identifiable information may include your name, mailing address, e-mail address, telephone number, fax number, credit card number and expiration date, and other optional demographic information.

You may browse our web site without supplying any personally identifiable information, but we will need to collect personally identifiable information to process your request for services or to send you offers or information that you request.

What about web site 'cookies'?"

In order to use our web site, your computer must accept the use of cookies, which are small data files that are stored on your computer's hard drive. Cookies do not contain personally-identifying information and do not give us control over your computer. The information that we store in cookies is used to track your activity at our web site and to access your individualized settings (such as your trial membership) to make your visit more convenient and to make it unnecessary for you to re-enter this information when you make return visits to our site.

How does HOA Total Access use personally identifiable information about me?"

The personally identifiable information that you voluntarily provide to us will be used to process your request for services, and may be used to identify you within our systems. We may use your email address to contact you if we have questions about your subscription. We may also use your email address to notify you about new services or special promotional programs, or send you offers or information.

With whom might HOA Total Access share personally identifiable information about me?"

We will not disclose personally-identifiable information about you to others except as disclosed in this Privacy Statement or as specifically authorized by you at the time the information is collected.

We contract with third parties to provide specific products or services to you. For example, we use a credit card company to verify, bill, and collect payments when you subscribe for services with a credit card; and we use outside service providers to operate our web site and to send e-mails to customers and prospective customers. These service providers are provided with only the information that they need to perform their functions and are not permitted to use or disclose your personally-identifiable information for other purposes without your authorization.

We may use third-party advertising technology to serve ads when you visit our site. This technology uses information about your visits to the HOA Total Access site, (not including your name, address, or other personal information), to serve our ads to you. In the course of serving our advertisements to you, a unique third-party cookie may be placed or recognized on your browser. In addition, we may use web beacons, provided by our ad serving partner, to help manage our online advertising. These web beacons enable our ad server to recognize a browser's cookie when a browser visits this site and to learn which banner ads bring users to our site. This information we collect and share through this technology is not personally identifiable.

We may share personally identifiable information with law enforcement or other entities as required by law or as we reasonably determine to be necessary to protect our rights or the rights of others, to prevent harm to persons or property, to fight fraud, or to enforce our web site terms of use. Personally identifiable information may be transferred as an asset in connection with a merger or sale (including any transfers made as part of an insolvency or bankruptcy proceeding) involving all or part of our businesses.

How can I limit the use and sharing of personally identifiable information about me?"

You may decline to receive promotional e-mail from us. Every promotional e-mail we send contains instructions and an Internet link to opt out of future e-mail promotions. You may also opt out of promotional e-mails by sending an e-mail request to optout@hoatotalaccess.com.

We reserve the right to change our data practices from time to time. The current Privacy Statement will always be posted online at http://www.hoatotalaccess.com/privacy. If we revise our Privacy Statement, you may decline to permit us to use your personally identifiable information under the new policy by notifying us as described above.

How can I access or update information about myself?"

It is important that our databases are accurate and up-to-date. To access and make appropriate changes or deletions to information relating to your use of our web site, sign in to your accountand click the appropriate link.

How is my personally identifiable information protected?"

We have implemented numerous safeguards to reasonably and adequately protect personally-identifiable information.

Our databases are protected by physical, technical, and procedural measures that restrict information access to authorized persons in accordance with this Privacy Statement. Our information systems are maintained behind a software firewall to isolate them from access by other networks connected to the Internet. Only employees who need the information to perform a specific job are granted access to personally identifiable information.

We contract with PayPal Merchant Serices, a third-party merchant service to process your credit card information. When personally-identifiable information is collected through our web site, the transmission is encrypted using industry-standard Secure Socket Layer ("SSL") technology and sensitive information such as credit card numbers or account information is encrypted for further protection.

You also play a valuable part in security. Your password to access our web site should never be shared with anyone and should be changed frequently. After you have finished using our site, you should log out and exit your browser to prevent unauthorized users from returning to your online account.

If you believe that someone has improperly used personally identifiable information about you or has made purchases that you did not authorize, please contact us immediately in one of ways provided below.

How may I contact HOA Total Access?"

If you have any questions about our handling of personally-identifiable information, please use our contact form.