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Message Center: Managing Email Messages
Choosing Recipients: All Members and Custom Selection
When composing a message, send to all active members at once or narrow recipients by group and individual selection - duplicates are sent only once.
Terms of Use
Setting Up Your Terms of Use
How to publish your terms of use, display a footer link, and optionally require all members to agree before accessing the site.
Polls
Creating a Poll
Create a poll by setting its page, type, access, visibility, and question, then adding at least one answer before saving.
Forums
Understanding Forum Visibility and Access
Understand how Access Type, Visibility, and Message Approval settings work together to control who can see and post in each forum.
Forums
Managing Forums
Create, edit, reorder, and delete discussion forums - including access rules, visibility, message approval settings, and notification options.
Common Questions
Why does my HOA need it's own website?
Learn why your HOA benefits from its own website - from centralizing rules and documents to enabling resident communication and attracting new members.
Neighborhood Watch
How Email Alerts Are Sent to Members
Learn who receives Neighborhood Watch email alerts, what the notification contains, and the conditions that must be met to trigger a send.
Forms
Scheduling Forms and Managing Visibility
Manage form availability using On, Off, and Hidden visibility states plus optional start and end dates for automatic scheduling.
Users & Groups
How do I create an area of the site for Board Members only?
Set up a board-only section of your site by creating a restricted menu and assigning pages to it using the Menu Builder.
Forums
Reviewing and Approving Pending Posts
How to find posts in Pending status, approve them by setting them to Active, or reject them by disabling or deleting them.
Neighborhood Watch
Editing and Deleting an Incident
Edit or delete a Neighborhood Watch incident and optionally send an email alert to subscribed members when activating a pending record.
Neighborhood Watch
Configuring Neighborhood Watch Settings
Full reference for Neighborhood Watch Settings: access type, default message state, attachments, header/footer text, and email alert configuration.
Documents
Adding a Document
Add a document to the library by filling in name, category, file path, visibility, access type, and publication date, then saving.
Documents
Document Visibility Options
Understand the three document visibility states - On, Off, and Hidden - and when to use each to control which members can see a document.
Forms
Creating a Form
Walks through all form settings: name, intro, confirmation message, file attachments, access type, email recipients, start/end dates, and visibility.
Email Accounts
Creating email accounts
Learn how to create mailbox and forward email accounts for your community and access them using your plan management credentials.
Email Settings
How do I change my email password?
Forgotten email passwords can only be reset by the primary account holder - log in at hoatotalaccess.com/members/email to reset.
Users & Groups
Assigning users to groups
Assign residents to groups individually from their user profile, or add multiple members at once from the Groups admin screen.
Message Center: Managing Email Messages
Sending a Message to Your Members
Send a message to members immediately from the Draft Messages section, confirm recipients in the dialog, and track delivery afterward.
Message Center: Settings & Configuration
Viewing Who Belongs to a Mailing Group
Use the Subscribed List tab to view every member in a mailing group - including their name, email, and account type - before sending a message.

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