How Email Alerts Are Sent to Members

When an incident is saved as Active with the email alert option checked, the system sends a notification email to all eligible subscribed members. This article explains who receives the email, what it contains, and how delivery works.

Who Receives the Alert

The system sends the alert to every member who meets all of the following conditions:

• Their account is active (visible on the site).
• They have a valid email address on file.
• They have not opted out of Neighborhood Watch notifications. Members can opt out through their account settings; the default for new members is opted in.

Duplicate email addresses are removed automatically — if a member has the same address listed more than once, they receive only one copy.

What the Email Contains

The email includes:

• A notice that a new Neighborhood Watch incident has been posted.
• The Description of the incident.
• The Incident Date.
• Any file attachment you included with the incident.

The subject line, from address, and BCC address are set in the Notification Settings tab of Neighborhood Watch Settings.

When Alerts Are Sent

An alert is sent when all of the following are true at the moment you click Save:

• The incident's Status is set to Active.
• The Send an email incident alert to all subscribed members checkbox is checked.
• You are saving as a new incident (Create Alert) or updating an existing one (Update Incident).

Delivery Timing

Emails are queued for delivery immediately when you save. The system spaces out sends slightly to avoid triggering spam filters, so large communities may see a brief delay before all recipients receive the message.