Categories are the request types that residents choose from when submitting a request. You control which categories exist, what they are called, and which email address receives notifications for each one.
Getting to Categories
- Navigate to Administer Site > My Requests.
- Click the Categories tab.
Note: The Categories tab is only visible to administrators with full admin rights.
The Categories Table
The table shows all existing categories. For each category you can see:
- Visibility toggle — A switch that controls whether the category appears in the request form. Turn it off to hide a category without deleting it.
- Category — The category name shown to residents and administrators.
- Email Request to — An optional email address to receive notifications for requests in this category. If left blank, the system uses the default email address configured in Settings.
Adding a Category
- Click Add New Category (or Add a Category if no categories exist yet) at the bottom of the table.
- A new row appears. Enter the category name. Optionally, enter a category-specific email address.
- The new category is enabled (visible) by default.
- Click Save.
Editing a Category
- Click inside the Category or Email field of any row and change the value.
- Click Save.
Hiding a Category
- Click the toggle switch in the first column to turn visibility off.
- Click Save.
Hidden categories do not appear in the request type dropdown when residents or administrators create a new request. Existing requests that used the category are not affected.
Deleting a Category
Click the red trash icon at the end of the row.
Warning: Deleting a category is immediate when you click the icon — the row is removed from the table. Click Save to confirm the deletion. If you click Cancel instead, the deletion is discarded. Existing requests that referenced a deleted category will no longer display a category name.