Configuring My Requests Settings

The Settings tab controls the overall behavior of the My Requests module, including who can submit requests, the text shown to residents, and which optional fields appear on the form.

Getting to Settings

1. Navigate to Administer Site > My Requests.
2. Click the Settings tab.

The settings are organized into three sub-tabs: General Settings, Form Fields, and Notification Settings.

General Settings

Access Type

Controls which account types can submit requests. Select the minimum account level required to access the resident-facing request form. A help icon next to this field provides details about the available access levels.

Intro

An optional rich-text message displayed to residents at the top of the request submission form. Use this to explain what the module is for, what to include in a request, or how quickly responses are expected.

Confirmation (New)

The rich-text message shown to a resident after they successfully submit a new request. Use this to set expectations about response time or next steps.

Confirmation (Update)

The rich-text message shown after a resident updates an existing request. Use this to acknowledge receipt of the update.

Form Fields Tab

This tab shows which fields appear on the request submission form. Fields marked as required system fields are always enabled and cannot be turned off:

• Name (required, always on)
• Email (required, always on)
• Address (required, always on)
• Phone Number (required, always on)
• Type of Request (required, always on)
• Description (required, always on)

Two optional fields can be toggled on or off:

• Priority — When enabled, residents and administrators see a Priority dropdown (Low / Medium / High) on the request form and in the requests list.
• Req. Completion Date — When enabled, administrators can set a target completion date on each request. A date picker appears on the request form and the due date is shown as a column in the requests list.

To change an optional field:

1. Click the checkbox next to Priority or Req. Completion Date to toggle it.
2. Click Save.

Saving Settings

After making changes on any tab, click Save at the bottom of the settings page.