The My Requests module can automatically send email alerts when a new request is submitted or when an existing request is updated. This article explains how to configure those alerts.
Getting to Email Settings
- Navigate to Administer Site > My Requests.
- Click the Settings tab.
- Click the Notification Settings sub-tab.
New Service Request Alert
Controls whether an email is sent to the administrator when a resident submits a new request.
- Set to On to enable the alert (default).
- Set to Off to disable it.
Service Request Update Alert
Controls whether an email is sent to the administrator when a request is updated — for example, when a note is added or the status changes.
- Set to On to enable the alert (default).
- Set to Off to disable it.
Email Destination Fields
When either alert is set to On, two additional fields appear:
- Email Alerts to — The primary email address that receives all alert emails. This is the default destination used when a request category does not have its own email address set.
- Email Bcc Alerts to — An optional Bcc address. Every alert email is also sent to this address as a blind copy.
Tip: To route alerts for different request types to different people, set a category-specific email address in the Categories tab. That address overrides the default for requests in that category. The Bcc address always receives a copy regardless of the category override.
What the Alert Emails Contain
Both the administrator alert and the resident confirmation contain the same request details:
- Name
- Address
- Phone Number
- Type of Request
- Priority (if enabled)
- Req. Completion Date (if enabled and set)
- Description
- Any note body added during the update
The email subject follows the pattern: Service Request #[timestamp] (Created) - [Category] or Service Request #[timestamp] (Updated) - [Category].
The administrator email includes a link to the admin request detail page. The resident email includes a link to the resident-facing request page.