By default, only administrators can create incidents through the admin area. You can also allow residents to submit incidents through the resident-facing site. This article explains how to configure that access and how submitted incidents are handled.
Setting the Access Level
- Navigate to Administer Site > Neighborhood Watch.
- Click the Settings tab.
- Under the General Settings tab, find the Access Type setting.
- Select the minimum account level that should be able to submit incidents. Only members at or above that level will see the submission form on the resident site.
- Click Save.
Controlling Whether Submissions Are Published Immediately
When residents submit incidents, you control whether they go live immediately or wait for administrator review:
- In the same Settings > General Settings tab, find Default Message State.
- Set to On — resident submissions are published as Active immediately (visible to all residents, eligible for email alerts if an administrator later edits and triggers one).
- Set to Off — resident submissions arrive as Pending. An administrator must open the incident, review it, change the status to Active, and save before it becomes visible.
Tip: Setting Default Message State to Off is recommended if you want to verify accuracy and appropriateness before incidents are published community-wide.
Reviewing Pending Incidents
When a resident submits an incident and Default Message State is Off:
- Navigate to Administer Site > Neighborhood Watch.
- Use the Status filter and select Pending to see all incidents awaiting review.
- Click the description of an incident to open it.
- Review the content. If it is appropriate to publish:
- Change Status to Active.
- Check Send an email incident alert to all subscribed members if you want to notify residents.
- Click Save.
- If the incident should not be published, change the Status to Disabled or click Delete.