Categories organize your FAQ questions into logical groups. All category management takes place in the Categories tab at Administer Site > FAQs > Categories.
Creating a Category
Create a category before you add questions to it.
- Click Create Category (top right of the page).
- Fill in the category form:
- Title (required) — The heading that appears on the FAQ page.
- Introduction (optional) — Introductory text shown below the category title. Use the rich text editor to format this content.
- Access Restriction (required) — Select which member group can view this category. Click the help icon next to this field for a description of each group option.
- Visibility (required) — Select On to publish the category immediately, or Off to hide it from residents until you are ready.
- Click Save to create the category.
Note: Visibility defaults to On for new categories. Set it to Off if you want to prepare the category and its questions before making them public.
The new category appears in the Categories list. You can now add FAQ questions to it.
Editing a Category
You can update a category's title, introduction, access restriction, or visibility at any time.
- Click the category name in the list.
- Make your changes to any of the fields: Title, Introduction, Access Restriction, or Visibility.
- Click Save.
Deleting a Category
- Click the category name you want to delete.
- Scroll to the bottom of the form. If the category has no questions, a Delete button is shown.
- Click Delete.
- A confirmation dialog appears. Click OK to confirm the deletion.
Warning: A category that contains one or more questions cannot be deleted. You must first delete or move all questions out of the category before the Delete button becomes available. A message on the edit page will inform you of this restriction when questions exist.
Warning: Deletion is permanent. The category cannot be recovered.
Reordering Categories
The order of categories in the admin list is the order residents see on the FAQ page. You can change this order at any time by dragging.
- In the table, find the drag handle column (the arrow icon on the right side of each row).
- Click and hold the drag handle, then drag the row to its new position.
- Release to drop it. The order is saved automatically.
Tip: Plan your category order before adding questions. Putting the most frequently asked topics first makes the FAQ page easier for residents to use.