The FAQs module lets you publish a structured list of frequently asked questions and answers for your community. Questions are organized into categories, and you can control which member types can see each category. This article gives you an orientation to every section of the module before you dive in.
Getting There
- Log in to your site with an administrator account.
- Click Administer Site in the top navigation bar.
- In the left-hand menu, click Modules, then select FAQs.
The Three Sections
Once inside the FAQs module, you will see up to three tabs across the top.
FAQs
This is the main workspace. It lists all FAQ questions across every category. When a specific category is selected, the list shows only the questions in that category and allows you to reorder them by dragging.
Categories
Lists all FAQ categories. You can create, edit, and reorder categories from here. Each category has a title, an optional introduction, an access restriction, and a visibility setting.
Settings
Controls module-wide defaults such as the default access restriction and an optional introduction displayed at the top of the FAQ page. This tab is only visible to administrators with group level 90 or above.
How It Works for Residents
Residents navigate to the FAQ page on your site and see each published category with its questions. Clicking a question expands the answer. Categories and questions that are set to hidden, or restricted to a group the resident does not belong to, are not shown.