Common Questions

Can each homeowner have their own login?

Each homeowner can have their own login, but pricing is based on one login per residence - additional logins require a higher plan.

Can I install this software on my own server?

The platform is hosted-only - the source code cannot be installed on your own server or private cloud infrastructure.

Do I get any e-mail accounts with my website?

Email accounts can be added to any plan when you use your own domain name - check the Pricing page for available options.

Do you have a flyer that I can download and give to my Association?

A downloadable PDF flyer is available to help you introduce and present the platform to your association or board members.

Do you offer a free demo?

Explore all features free for 30 days by creating a free trial site, which is the best way to experience the platform firsthand.

How do I access my e-mail accounts?

Access your community email accounts through any web browser using the link that appears on your Member homepage after setup.

How do I pay for my web site?

Payment for your community website is collected during online registration and can be made by credit card or company check.

How easy is it to make updates to the site?

Updates require no HTML knowledge - the built-in editor works like a standard word processor, so you can type and format content right away.

How long does it take for my domain to get set up?

Domain setup takes up to 2 business days after HOA Total Access verifies the domain availability and begins configuration.

How long does it take to create my web site?

Your community website is ready to use as soon as registration is complete, and you can have content live within the hour.

How much does all of this cost?

Community website plans start at $25 per month - visit the Pricing page for a complete list of plan options and features.

How much storage space do we get for our site?

Premium plans have no strict storage limit - typical sites use under 300MB, and you will be contacted if usage becomes excessive.

What is HOA Total Access?

HOA Total Access is a family-owned website platform serving homeowner associations across the US, Canada, and Mexico since 2006.

What type of service guarantee do you offer?

Learn about the 99.95% uptime guarantee, which keeps your site available for all but roughly 4 hours and 22 minutes per year.

Why does my HOA need it's own website?

Learn why your HOA benefits from its own website - from centralizing rules and documents to enabling resident communication and attracting new members.