Please note that this article only applies to customers that have been migrated to our new e-mail system.
This article will cover everything you need from setting up your new account, to creating users, and accessing your email.
Creating E-mail Addresses
There are two types of e-mail accounts that you can create, a traditional mailbox or a forward (i.e. distribution list). Please read below on the differences between the two to determine what your community needs for each e-mail address.
A mailbox has its own Inbox, Drafts, and Sent Items. It allows you to send and receive e-mails using your custom e-mail address without using your personal e-mail address. With a mailbox, you can also forward a copy to one or more e-mail addresses.
Forwards or Distribution Lists are common email addresses, shared by a set of users for a common purpose. When an email is sent to the group account, a copy of email gets delivered to all the individual members of the group. It does not have its own Inbox nor can you reply from it.
To create or update e-mail accounts:
- Visit hoatotalaccess.com/members/email
- Sign in with the email and password that you use to manage and renew your plan.
Please see our helpful guide on how to access e-mail accounts.