Creating email accounts

Please note that this article only applies to customers that have been migrated to our new e-mail system.

This article will cover everything you need from setting up your new account, to creating users, and accessing your email.

Creating E-mail Addresses

There are two types of e-mail accounts that you can create, a traditional mailbox or a forward (i.e. distribution list). Please read below on the differences between the two to determine what your community needs for each e-mail address.


A mailbox has its own Inbox, Drafts, and Sent Items. It allows you to send and receive e-mails using your custom e-mail address without using your personal e-mail address. With a mailbox, you can also forward a copy to one or more e-mail addresses.


Forwards or Distribution Lists are common email addresses, shared by a set of users for a common purpose. When an email is sent to the group account, a copy of email gets delivered to all the individual members of the group. It does not have its own Inbox nor can you reply from it.

Administering Accounts

To create or update e-mail accounts:

  1. Visit
  2. Sign in with the email and password that you use to manage and renew your plan.

Accessing E-mail

Please see our helpful guide on how to access e-mail accounts.