FAQs
Some of our most frequently asked questions appear below.
If your question or comment has not been addressed, feel free to contact us.
FAQs
HOA Total Access is a provider of web sites for communities and homeowners associations.
Updates are easy with our built in editor. If you've used any type of word processing program then you are already familiar with the standard editing toolbar. No HTML experience is required. It's as simple as typing in text and setting the formatting with the toolbar.
This depends on the number of residents in your community. The more residents you have, the more space you get.
Please visit the Pricing page for more details.
Your web site is ready to use when registration is completed. Depending on how much content you have, you can be up and running within the hour.
Yes. Please visit the Pricing page for more details.
Plans start as low as $25/month. Please visit the Pricing page for more details.
Payment is required during the online registration process. We accept credit card and company check as payment (sorry, no personal checks are accepted).
We now offer a Starter Plan absolutely free for as long as you want. A 14-day trial of our premium services is included for no charge.
If you need a domain name (i.e., www.mysite.com), just indicate that during the registration process in the space provided. Be sure that the name you want is available before requesting.
A $50 registration fee (per two years) applies to all domains purchased through HOA Total Access.
It can take up to 3 business days for your domain to become active once we have verified the availability.
The source code is not available for installation on your own server. You must use our hosting services.
Yes, a downloadable PDF flyer can be found here.
You can access your e-mail through a web browser, or an e-mail program such as Outlook, Eudora, or Thunderbird. A link to your personalized e-mail site will appear on the Member homepage once your account is set up.
If you purchaed a domain through us, we'll take care of everything. If you already own a domain, you must update the nameservers at your domain registrar to access your new website.
The following name servers should be set:
- Nameserver 1: ns57.1and1.com
- Nameserver 2: ns58.1and1.com
Please note: It can take up to 48 hours for your changes to become effective. We cannot control the speed of these changes.